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MISSION AND OBJECTIVES
The physicians and staff are committed to providing quality Orthopaedic care to patients in a friendly and caring environment. Our focus is patient satisfaction and a reputation for professional integrity and excellence.
We are also committed to providing a work environment for employees that is enjoyable and rewarding, a team effort among staff, physicians, and patients to achieve the highest quality of technical competence and professionalism, and effective utilization of resources in the delivery of innovative Orthopaedic care. We encourage personal development through education and community involvement in civic and community affairs in recognition of the fact that service to others can be achieved through these methods.
 OFFICE ADDRESS
Advanced Orthopaedic Specialists
3900 Parkview Drive
Fayetteville, AR 72703
Phone: 479-966-4187
Fax: 479-966-4197
Toll Free: 1.866.443.KNEE (5633)
Click Here For Directions
OFFICE HOURS
Monday though Friday: 8:00 a.m. - 5:00 p.m.
APPOINMENTS AND SCHEDULING
If you need an appointment, you may call our office, and we will be glad to assist you in scheduling your appointment. Please have your information, including all employer and insurance information available when scheduling.
Unless it is an emergency, Advanced Orthopaedic Specialists are unable to see any patient without an appointment. The schedule is filled well in advance. We encourage you to bring family members and/or friends to your visit, but please understand that Dr. Arnold will not be able to treat them unless they also have an appointment. We will do our best to see you in a timely fashion
We request that all appointments be cancelled no later than 24 hours in advance as a courtesy to Advanced Orthopaedic Specialists and the rest of our patients. We understand that emergencies may arise from time to time, however, if adequate notice is not given, you may be responsible for payment of any non-cancelled appointments.
Please be aware that all appointments are scheduled with an estimate of the time involved for treatment. However, we are not always able to anticipate all of our patients needs. There are instances where a wait time may occur. We understand you may be anxious, however, please remember we will spend as much time with you as with the remainder of our patients. We will make every effort to inform you of any potential delays in your appointment time.
CLINIC FORMS
Downloadable Forms
Prior to your first visit, you should download these forms, fill them out completely and bring them with you:
 Patient Information Forms
Patient Privacy Practice Acknowledgement Form
Notice of Protected Health Information
Note: The forms above are viewed through Acrobat Reader.
Please bring the following items to your appointment with you:
- All insurance cards that you may have. If your insurance requires you to have a referral from your primary care physician, you should have this before your visit.
- Any studies, such as X-Ray's, CT scans, labs MRI's that you may have previously had that are related to your current orthopaedic complaint
- If another orthopaedic physician has seen you before, or if you have ever previously had orthopaedic surgery, you should obtain your clinic notes from that physician and your operative reports and bring them with you.
- If your injury occurred at work then you should bring all information relating to your claim such as: claim number, claim adjuster, employers name, address and phone number, the date of the injury and the exact circumstances surrounding the injury, and any hospitals or other physicians who treated you for the injury
- If your injury is the result of a motor vehicle accident, you should bring a copy of the liability insurance involved. Be aware that we do not accept the liability insurance alone, you should be prepared to provide payment at the time of service or be prepared to use your own private health insurance.
- If your injury happened at school, you should have your principal or coach fill out the accident form at the first available opportunity and submit it to our office.
- Please bring a detailed list with accompanying dosages of ALL of the medications you are currently taking as well as any drug allergies you have.
BILLING INFORMATION
Payment in full is expected at the time of your visit. Exceptions include Workers Compensation, Medicare, Medicaid and preferred insurance. You may contact our office for a complete list of all insurance plans that we accept. Since most insurance companies do not reimburse the total amount due, you will be responsible for any charges that are not covered under your plan. For your convenience, we accept Visa, MasterCard, cash, or check.
If your injury is a result of a motor vehicle accident or if it is currently involving litigation, you will still be responsible for you bill at the time of service with your private insurance. We do not accept liability claims as compensation.
If your question involves a service that Advanced Orthopaedic Specialists referred you to such as a local surgery center, therapy facility, imaging center, laboratory, etc these parties are not associated with our practice. You should direct all inquires to these business offices
If you have questions involving your account, please contact our office and we will be glad to assist you.
PRESCRIPTION REFILLS
If you need a refill on your prescription, you may call our office Monday through Thursday from 8:00 a.m. - 5:00 p.m. and Friday 8:00 a.m. – 3:00 p.m. Please have the name and dose of the medication, the pharmacy and telephone number, as well as a number where you can be reached. We make every effort to expedite all requests, but please be aware that we are also seeing and treating patients. All refill requests may take up to 48 hours to be filled. Check with your pharmacy to determine availability. Refills will not be made after business hours.
EMERGENCIES
If you have a problem after our normal business hours, then please call our office number and the operator will notify the physician on call with our group to contact you. Please be aware that the physician you speak with may not be familiar with your circumstances, therefore you should be prepared to give some background information to your problem.
MEDICAL RECORDS
You may contact our office to request your medical records. Please be specific in your request of such records. Please note that all requests may take up to two weeks to fill and a fee may apply.
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